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Privacy Policy

Jigsaw Business solutions (“Jigsaw”, “We”, “Us”, “The company”) is a controller of your personal data. This Privacy Notice explains what personal data we collect and how it is used. This notice also explains what rights you have over your personal data and how you can use those rights. Please read our privacy policy carefully to understand how we handle your personal data.

 

What personal data do we collect from you?

We collect information when you fill out a form, contact our customer service team, enter information on any of our hosted sites or provide us with feedback on our products or services.

This includes the following:

  • We keep information you give us directly such as contact details (including name, email, address and telephone number), comments, date of birth, gender, region, feedback and marketing opinions.
  • We record and analyse store, web and app visits, details of your purchases
  • If there is an incident, we log information about it.
  • If you engage with us online via our websites, our cookies and similar technologies will capture your IP address and record how you use the site to help improve your user experience. We only use functional cookies and do not use them for tracking purposes.
  • If you post information online about us or provide feedback, we keep a record.
  • If you contact us directly and complain or give feedback we will record details and all related information that you provide to us such as emails, letters and phone calls.

 

How do we use your personal data?

We follow strict guidelines to ensure the security of your personal data at all times. We only use your data if we have a legitimate reason to do so.

This includes the following:

  • To fulfil a contract, we have with you (for example, responding to a competition you have entered through us)
  • When it is in our legitimate interest (for example to personalise your user experience through our sites, to offer you products in which you are most interested)
  • To record call centre communications
  • When you consent to it
  • To comply with the law.

 

Data Sharing

We do not sell, trade, or otherwise transfer your personal data to outside parties, unless we provide users with advance notice. Website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users are provided with the necessary data to do so. All parties follow stringent data safety clauses within relevant contracts.

We may also release information in order to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

 

Cookie Policy and similar technologies

Our websites and apps use cookies and similar technology. We use these to ensure an optimum user experience. We do not use cookies for tracking purposes. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings.

 

Data retention

We keep your data to enable us to fulfil our contract with you or to provide services, to administer competitions, or where required by law or to protect legal rights.

The Company makes a commitment to ensuring that personal data, including special categories of personal data and criminal offence data (where appropriate) is processed in line with GDPR and domestic laws and all its employees conduct themselves in line with this, and other related, policies. Where third parties process data on behalf of the Company, the Company will ensure that the third party takes such measures in order to maintain the Company’s commitment to protecting data. In line with current data protection legislation, the Company understands that it will be accountable for the processing, management and regulation, and storage and retention of all personal data held in the form of manual records and on computers.

 

We always look to keep your data for the minimum time in line with data protection principles and our processes. We may keep your data for longer if we cannot delete it for legal, regulatory or technical reasons.

 

Your rights

You have rights over your personal data. 

You can:

  • ask for a copy of your information
  • ask for information to be corrected
  • ask for information to be deleted
  • ask for us to limit or restrict processing
  • object to us processing your data, in particular, where we do not have to process the data to meet a contractual or other legal requirement and in relation to processing for direct marketing purposes, including profiling for direct marketing purposes;
  • ask us to send you a copy in a structured digital format or ask for us to send it to another party.

Some rights, however, may be limited. We may be obliged by law or regulation to keep information. On occasion there may be a compelling legitimate interest to keep processing data.

You have a right to complain to an EU data protection authority. This can be where you live, work or where the matter occurred. In the UK, the authority is the Information Commissioner’s Office (the “ICO”).

 

Contact Us

To exercise any of your rights or to withdraw consent you can email: hello@jigsawbusinesssolutions.com

If there are any questions regarding this privacy policy, you may contact us using the information below.

Address:

Jigsaw Business Solutions,

Office 2.10 Runway East Borough Market

20 St Thomas Street

London, SE1 9RS

Email:  hello@jigsawbusinesssolutions.com

We may change or update this notice from time to time. We will communicate these as appropriate – for example, by updating our website or, where legally required, by actively telling you about the changes.